At CYL88 Rock, your privacy is more than a promise — it is a top priority we take seriously every day. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information as a member of our platform.
CYL88 Rock has never and will never sell, rent, or share your personal information with third parties without your consent, except as expressly stated in this policy.
Here's how cyl88 rock ensures your personal data is always safe and protected
All data you submit to us is protected by 256-bit SSL encryption — the same technology used by major banking institutions in Malaysia. Your information cannot be accessed by any unauthorised party.
Your personal information belongs entirely to you. cyl88 rock never sells, rents, or trades your data to advertisers, data brokers, or any unrelated third parties.
CYL88 Rock's privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect your legal rights over your personal information.
We only collect information that is strictly necessary to deliver our services. Data that is no longer required will be securely deleted in accordance with our established data retention schedule.
We are always transparent about what we collect and why we need it. No hidden agendas, no silent data collection. You have the right to know everything we hold about you.
You have the right to access, correct, and in certain circumstances, request the deletion of your personal data. Our privacy team is ready to help you manage your information at any time.
CYL88 Rock values the trust you place in us when you register and use our online entertainment platform. We understand that personal information is a valuable asset that must be properly safeguarded, and we take this responsibility very seriously.
This Privacy Policy is designed to give you a clear and transparent overview of our data management practices. We believe you have the right to know what we collect, why we need it, who can access it, and how long we retain it. Nothing is hidden — everything you need to know is right here.
This policy applies to all CYL88 Rock services including the main website, mobile app, Live Chat, customer support, and all our official communication channels. If you have any questions after reading this policy, our privacy team is available to be contacted at any time.
CYL88 Rock only collects information that is genuinely necessary to provide a safe, fair, and quality service to all our members. Below are the categories of information we collect:
During registration and the identity verification (KYC) process, we collect your full name, date of birth, identity card or passport number, residential address, email address, and mobile number. This information is required to verify your identity, confirm that you meet our age eligibility requirements, and comply with applicable legal obligations.
To process deposits and withdrawals, we collect the bank account or e-wallet details you register, including bank name, account number, and account holder name. We do not store credit or debit card information directly — all card transactions are processed through an integrated, PCI-DSS certified payment gateway.
We automatically record technical information when you use our platform, including IP address, web browser type, operating system, screen resolution, pages visited, session time and duration, and a record of all wagering activity. This data is used for security, fraud detection, and user experience improvement purposes.
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, IC/Passport, Date of Birth | KYC Verification & Age Restriction |
| Contact | Email, Phone Number, Address | Communications & 2FA Verification |
| Financial | Bank Account, e-Wallet | Deposit & Withdrawal |
| Technical | IP, Browser & Session Records | Security & Anti-Fraud |
| Games | Wagering History, Wins | Compliance & Customer Support |
Every piece of information we collect has a clear and legitimate purpose. We use your data for the following purposes:
CYL88 Rock does not sell or rent your personal information. However, there are limited circumstances in which we may need to share your information with certain parties:
We work with carefully selected third parties to provide specific services, including payment gateway providers, licensed gaming platforms, identity verification services, and cloud computing infrastructure. All such providers are bound by strict data protection agreements and are only permitted to use your data for specified purposes.
We may need to disclose your information to the relevant authorities when required by Malaysian law, court order, or a legitimate law enforcement agency investigation. In such situations, we will disclose only the minimum necessary information and will notify you if permitted to do so by law.
In cases of fraud, money laundering, or serious security threats, we may share relevant information with other gambling platforms or industry associations as part of a collective protection effort. This is done solely to protect players and the integrity of the industry.
Protecting your data from unauthorised access, loss, or alteration is among cyl88 rock's highest priorities. We continuously invest in sophisticated security infrastructure to ensure your information remains protected at all times.
Key security measures we employ include:
CYL88 Rock uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality. Visit your account settings to manage your cookie preferences in more detail.
As a data subject under Malaysia's PDPA, you have the following rights regarding the personal information we hold about you:
You have the right to request a copy of the personal information we hold about you at any time.
If any of your information is inaccurate or out of date, you have the right to request an immediate correction.
Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time, without any conditions.
You have the right to receive your data in a machine-readable format for transfer to another platform if required.
You may request that we restrict the processing of your data while a dispute or complaint is under review.
To exercise any of the above rights, please contact our privacy team via Live Chat or email. We will process your request within 14 business days. For complex cases, this period may be extended to 30 days, with notice provided to you.
CYL88 Rock retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general, our data retention policy is as follows:
Once the designated retention period expires, your data will be securely deleted using methods that ensure the information cannot be recovered.
The cyl88 rock platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process any personal information from children under the age of 18.
If we discover that we have inadvertently collected information from someone under the age of 18, we will immediately delete that information and close the associated account. If you believe your underage child has registered an account on our platform, please contact us promptly so we can take the appropriate action.
CYL88 Rock reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever an amendment is made, the "Updated" date at the top of this page will be revised.
For material amendments — those that significantly change how we collect, use, or share your data — we will notify you via your registered email or through a prominent notice on the platform at least 14 days before the amendment takes effect. Continued use of the platform after the effective date of any amendment will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how cyl88 rock handles your personal information, we strongly encourage you to contact us directly. Our privacy team is dedicated to addressing every inquiry seriously and within a reasonable timeframe.
If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010.